Privacy Policy

K&S Motors Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, make a booking or use our services.

1. Who We Are

K&S Motors Ltd provides vehicle maintenance, diagnostics and repair services for cars, vans, trucks, commercial vehicles and fleets. Our services include Preventive Maintenance Inspections (PMIs), ECU diagnostics and remapping, electrical diagnostics and repairs, mechanical repairs, servicing and general vehicle maintenance.

Company name: K&S Motors Ltd
Company number: 15932759
Registered office: 11 Hurley Croft, Monkston, Milton Keynes, MK10 9EP
Workshop address: Tavistock St, Fenny Stratford, Bletchley, Milton Keynes MK2 2PP
Email: ksmotors.ltd@yahoo.com
Telephone: 07462 365654

For the purposes of UK data protection law, K&S Motors Ltd is responsible for the personal information we process in connection with our business.

2. Information We Collect

Depending on how you interact with us, we may collect: your name; business or company name; telephone number; email address; postal or billing address; vehicle registration number; vehicle make, model, mileage and other vehicle details; fleet or commercial vehicle information; details relating to faults, servicing, PMIs, repairs and previous work; appointment and booking information; quotations, estimates and invoices; payment and transaction information; communications between you and K&S Motors Ltd; information submitted through our website contact or enquiry forms; and technical information relating to your use of our website where applicable.

We may also keep records relating to work carried out on a vehicle, including diagnostic results, inspection findings, recommendations, parts fitted and maintenance or repair history.

3. How We Collect Your Information

We may collect information when you visit or use our website; complete an enquiry or contact form; telephone, email or message us; contact us through social media; request an estimate or quotation; book a vehicle with us; bring a vehicle to our workshop; arrange PMI, servicing, diagnostic or repair work; make a payment; or otherwise communicate or do business with us.

We may also receive relevant information from businesses such as fleet operators, vehicle owners, parts suppliers, recovery companies, insurers, MOT testing stations or other automotive businesses where necessary to provide the requested service.

4. How We Use Your Information

We may use your information to respond to enquiries; provide estimates and quotations; arrange appointments and bookings; identify vehicles and their repair or maintenance history; perform diagnostics and fault finding; carry out PMIs, servicing, maintenance and repairs; carry out ECU-related services and remapping; diagnose and repair electrical faults; order appropriate vehicle parts; communicate with you regarding your vehicle or fleet; provide inspection findings and maintenance recommendations; maintain service, repair and PMI records; issue invoices and process payments; administer warranties and aftercare; manage customer accounts and fleet relationships; deal with complaints or disputes; maintain accounting, tax and business records; protect our business against fraud or misuse; improve our services and website; and comply with our legal and regulatory obligations.

5. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for processing personal information. Depending on the circumstances, we may rely on: Contract — where processing is necessary to provide services you have requested or to take steps before entering into a contract; Legal obligation — where we are required to process or retain information to comply with applicable laws, tax, accounting or regulatory requirements; Legitimate interests — where processing is reasonably necessary to operate, protect and improve K&S Motors Ltd, manage customer relationships, maintain appropriate vehicle and business records and deal with disputes, provided those interests do not override your rights; and Consent — where consent is required, for example for certain forms of electronic marketing or non-essential website technologies.

6. Sharing Your Information

We do not sell your personal information. Where reasonably necessary, we may share relevant information with trusted third parties, including parts and vehicle-component suppliers; specialist repair or automotive service providers; MOT testing stations; recovery and transportation providers; payment-processing providers; accountants and professional advisers; IT, website and business-software providers; insurers where appropriate; and government bodies, regulators, law-enforcement authorities or courts where required by law. We will only share information that is reasonably necessary for the relevant purpose.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, tax, accounting, warranty, contractual or dispute-resolution requirements. Vehicle maintenance, repair, PMI, invoice and customer records may therefore be retained for an appropriate period after the work has been completed. When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

8. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no electronic or internet-based system can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to request access to personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information in certain circumstances; request restriction of processing in certain circumstances; object to certain uses of your information; request transfer of certain information where applicable; and withdraw consent where we rely on consent. These rights do not apply in every situation and may be subject to legal exceptions.

To exercise your rights, please contact us at ksmotors.ltd@yahoo.com.

10. Marketing

We may contact existing or prospective customers about K&S Motors Ltd services where permitted by law. Where consent is required for electronic marketing, we will obtain it before sending such communications. You may ask us to stop sending marketing communications at any time.

11. Cookies

Our website may use cookies and similar technologies. Please see our separate Cookie Policy for information about the cookies used by our website and how you can manage your preferences.

12. Third-Party Websites

Our website may contain links to websites or services operated by other organisations. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Complaints

If you have concerns about how K&S Motors Ltd handles your personal information, please contact us first so that we have an opportunity to investigate. You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO).

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations. The latest version will be published on our website and the “Last updated” date will be amended accordingly.

15. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

K&S Motors Ltd
Tavistock St, Fenny Stratford, Bletchley, Milton Keynes MK2 2PP
Email: ksmotors.ltd@yahoo.com
Telephone: 07462 365654